At AbsolutesService.com, we want you to have a positive shopping experience. If you are not completely satisfied with your purchase, please review the return and refund guidelines below.
1. Eligibility for Returns
We accept eligible returns when the item meets the following conditions:
- The return request is submitted within 30 days of delivery.
- The item is unused and in its original condition.
- The item is returned with its original packaging, accessories, tags, manuals, and other included materials where applicable.
- The product has not been damaged, altered, or used beyond what is reasonably necessary to inspect it.
- Proof of purchase or order information is provided.
Some products may be subject to additional restrictions based on their nature or the applicable manufacturer’s policies.
2. Non-Returnable Items
Certain products may not be eligible for return for safety, hygiene, customization, or other reasons.
These may include:
- Personal-care or hygiene products that have been opened or used
- Products that have been customized or personalized
- Gift cards or similar non-returnable items
- Digital products or downloadable content after access or delivery
- Items damaged through misuse, improper installation, or normal wear and tear
- Products specifically identified as final sale
If you are unsure whether an item can be returned, please contact us before sending it back.
3. Damaged or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is:
- Damaged
- Defective
- Missing parts
- Incorrect
- Significantly different from what was ordered
please contact us as soon as possible.
We may request photographs or other information to help us investigate the issue and determine the appropriate resolution.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.
4. How to Request a Return
To request a return, contact our customer service team with:
- Your full name
- Order number
- Email address used for the purchase
- Product name
- Reason for the return
- Photos or other supporting information, when applicable
Email: sales@absolutesservice.com
Please wait for return instructions before sending an item back. Returns sent without prior authorization may not be accepted.
5. Return Shipping
Unless the item is defective, damaged, incorrect, or otherwise covered by an error on our part, the customer may be responsible for return shipping costs.
If the return is due to an incorrect, defective, or damaged item, we will review the circumstances and determine the appropriate shipping arrangement.
Original shipping charges may not be refundable unless required by applicable law or the return is the result of an error on our part.
6. Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If your return is approved, the refund will generally be issued to the original payment method.
The amount refunded may depend on:
- The condition of the returned product
- Applicable shipping charges
- Any non-refundable fees
- The reason for the return
- Applicable laws and regulations
Your payment provider or financial institution may require additional time to process and display the refund.
7. Partial Refunds
In certain circumstances, only a partial refund may be available.
This may apply when:
- An item shows signs of use beyond reasonable inspection
- Packaging or accessories are missing
- The product has been damaged after delivery
- The item does not meet the stated return requirements
We will communicate any applicable deduction before processing the final refund when reasonably possible.
8. Exchanges
If you would like to exchange an item, please contact us first.
Exchanges may depend on product availability. If the requested replacement is unavailable, we may offer another appropriate resolution, such as a refund.
9. Late or Missing Refunds
If you have been notified that your refund has been processed but the funds have not appeared in your account, first check your bank or payment-provider account.
You may also contact your card issuer or payment provider, as processing times can vary.
If you still have not received your refund, contact us at:
10. Order Cancellation
If you need to cancel an order, contact us as soon as possible after placing it.
We will attempt to accommodate cancellation requests before the order is processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible and the order may need to be handled through the return process.
11. Sale and Promotional Items
Items purchased during promotional campaigns or marked as final sale may have different return conditions.
Any special return restrictions shown on the product page or at checkout will apply to that purchase.
12. International Returns
For orders shipped internationally, customers may be responsible for return shipping costs, customs charges, duties, taxes, or other fees associated with returning an item, unless otherwise required by applicable law.
Customers should contact us before returning an international order for specific instructions.
13. Fraud and Abuse Prevention
We reserve the right to refuse or limit returns where there is evidence of:
- Fraudulent activity
- Repeated return abuse
- Product misuse
- False or misleading claims
- Attempts to circumvent our return policy
Nothing in this policy limits any rights you may have under applicable consumer-protection laws.
14. Changes to This Return Policy
We may update this Return & Refund Policy from time to time to reflect changes to our products, services, business practices, or applicable legal requirements.
Any updates will be posted on this page with a revised Last Updated date.
15. Contact Us
If you have questions about a return, refund, exchange, or damaged order, please contact us:
AbsolutesService.com
39 Brown Ave
Iselin, New Jersey 08830
United States
Email: sales@absolutesservice.com
Website: AbsolutesService.com